Nave Nate / Return & Refund Policy

Return & Refund Policy

At Nave Nate, we strive to offer the best service possible to our members.

This Return & Refund Policy outlines our guidelines regarding fee payments, refunds, and subscription cancellations for our matrimonial services.

1. Non-Refundable Membership Fees

All paid memberships, package fees, and premium subscription charges on Nave Nate are generally non-refundable once activated. Due to the digital nature of our match-making services and immediate access to member data, payments made cannot be refunded or transferred.

2. Eligibility for Refund

A refund request may only be considered under the following rare circumstances:

  • Duplicate Payment: If you were charged twice for the same transaction due to a technical error or payment gateway issue.
  • Failed Activation: If your payment was debited, but your package or subscription was not activated on your account within 48 hours.

3. Refund Process & Request Window

To request a refund for eligible duplicate or failed transactions, you must contact us within 7 days of the payment date. Please send an email to contact@navenate.com with your transaction details, payment receipt, and registered account ID.

4. Mode of Refund

Approved refunds will be processed back to the original payment method (Credit/Debit Card, Net Banking, or UPI) used at the time of purchase within 7–10 business days.

5. Subscription Cancellations

You may cancel your profile or membership at any time through your account settings or by submitting a deletion request. However, cancellation of an active paid plan does not entitle you to a pro-rated or partial refund for the remaining subscription period.

6. Termination due to Breach

If your account is suspended or terminated by Nave Nate due to a violation of our Terms and Conditions or misuse of member information, no refund will be issued.

7. Changes to Refund Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Any modifications will be updated on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to reach out to us at Contact Us or email us at contact@navenate.com.

Effective Date: November 01, 2026